Our Customer Success team is the heart and soul of Xref. As the automated referencing experts, they offer training, guidance and best-practice tips to help you become an online referencing pro. Not to mention that they’re pretty awesome people, too.
Get to know the quirks of Customer Success - our support heroes!
Say hello to Customer Success
Laura Bolton - Head Of Customer Success
Laura leads the global team. She's a people person with a passion for customer satisfaction and home-made macaroni cheese. If she’s not smiling and laughing herself, she’s making others happy with one of her entertaining stories.
Rachel Davidson - Customer Success Manager
Rachel is a customer success powerhouse. When she’s not answering enquiries or catching fraudsters, she’s busy cooking up batches of her famous “Oreo Truffles”, making her very popular around the office.
Julie Brown - Customer Success Manager
Jules is a proud Scot but can't stand haggis, black pudding, or the Scottish weather. She has a passion for dancing, meeting new people, attempting and failing the Australian accent and, of course, Xref.
Dan Solandi - Customer Success Manager
Dan is an avid Premier League supporter and thinks some teams should have used Xref to background check their players. Self-proclaimed “Detective Dan” also knows a thing or two about reference fraud.
Amy Cotterill - Account Manager
Amy has a phobia of balloons but has no trouble popping over to support her clients. When she’s not helping people get the most out of Xref, she’s busy learning Spanish and Salsa dancing. Olé!
Jorge Torress - Customer Success Manager
Helping our customers succeed in North America, Jorge is a fan of home renovations, cooking and repairing his car - the latter is a concern for his wife. He also loves to dance, with particular passion for the salsa, bachata and merengue.
Lily Heap - Customer Success Consultant
Lily is our case-closing machine, helping candidates, employers and referees return their references with ease. She loves a road trip sing-along and is absolutely addicted to coffee (large skim flat white, if you’re buying).
Manal Hasham - Customer Success Manager
Manal is a self-confessed chatter-box with a love of the outdoors. Her party-trick is picking locks – blindfolded, no less; a skill that she picked up while living in sunny California.
Ross Haughton - Account Manager
Ross moved from the UK to sunny Sydney, for the beach and the surf. While he hasn’t lived up to his childhood dream of working at Jurassic Park, he loves getting to know his clients and helping them add even more value in their roles.
Victoria Saelemyr - Customer Success Consultant
Victoria flies the flag for Xref’s Customer Success team in Europe, always with a smile on her face and a secret stash of liquorice (her favourite). Super-efficient ‘Vic’ has achieved something many would never think possible; breaking her leg on a ski... while standing still.
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What is Xref?
Xref is a secure, mobile-friendly reference checking platform that significantly reduces time-to-hire and helps protect against candidate fraud.