Qantas adds security and validity to their reference checking process

Using Xref frees up time for more strategic talent acquisition tasks, and enables Qantas to reduce the possibility of reference fraud. Alex Colley,, Talent Acquisition, Qantas Careers

Results by the numbers

97%

97% of references are returned completed

17.5hrs

It takes, on average, just 17.5 hours to turnaround references

422

Senior level Qantas references now include, on average, 422 words

The Xref solution

Qantas implemented Xref in 2015, in conjunction with an internal recruitment procedure overhaul. The company was receiving up to 40 candidates at any time from candidate assessment centres, all of which needed to be referenced at once. Due to the labour-intensive nature of the phone-based referencing method, the recruitment team employed both full-time and temporary staff to complete the checks, which proved to be expensive and inefficient.

Since adopting Xref, Qantas has been able to automate the reference checking process, allowing reference requests to be completed just minutes after candidate assessments conclude.

Using Xref Qantas has:

  • Significantly improved the average time-to-hire
  • Been able to request all candidate references within minutes
  • Freed up time to make strategic HR decisions

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