2Degrees: "Xref's fraud algorithm has reduced our risk of reference fraud"
Xref's fraud algorithm provides us the assurance we need to feel comfortable that we are speaking to the right person. Jennifer Struthers, Recruitment Administrator, 2Degrees Mobile
Results by the numbers
It takes, on average, just 23 hours to turnaround references
46% of references are completed outside traditional business hours
2Degrees references now include, on average, 318 words per report
The Xref solution
- Industry: Telecommunications
- Location(s): Auckland, New Zealand
- Size (number of employees): 1000+
- Xref customer since: 2017
- Introduced Xref because: We required an easier method for bulk reference checking
What did the decision-making process look like?
In the past, our reference checks have always been done verbally, be it by our own in-house team or by an external provider.
When we were first made aware of the Xref solution, I have to admit we were a little skeptical about checks being conducted electronically. As we had always used a verbal approach we thought there was value in the opportunity to listen for cues in the language and words used by referees.
However, we were often finding it difficult to connect with referees and the checks were taking up significant time and resource. The speed and ease with which Xref would enable us to progress the process with candidates, and receive responses from referees, made it really stand out as a viable alternative to our existing approach. It was unlike anything we’d seen in the space before.
What was your brief for Xref?
With the delays we were facing, we needed Xref to streamline the process and, in particular, enable us to collect large volumes of references, during bulk customer care hiring periods, in a timely manner.
What has been the outcome of using Xref?
The delays we were experiencing during reference checking were having a knock-on effect on our on-boarding and delaying our hiring schedules. Now, we are able to commence customer care intakes on time, every time.
As well as the speed and ease the platform offers, with Xref, we now find we are hiring better talent and making more confident hiring decisions than we have been able to in the past. We are also able to dedicate time that would previously have been spent calling and chasing referees for information, on more value-adding work.
A final advantage that we hadn’t considered before introducing Xref, is the fraud algorithm that provides the assurance we need to feel comfortable that we are speaking to the right person. We recently directly benefited from this feature, as we identified a supposed referee using the same IP address, device and browser as the candidate. This contact turned out to be the candidate trying to complete the reference check themselves.
Without Xref, we would have no way of knowing if the candidate is providing illegitimate information and contact details. That added assurance offers us peace of mind during hiring.