CUSTOMER STORY

Two Degrees Mobile

"Xref's fraud algorithm provides us the assurance we need to feel comfortable that we are speaking to the right person." Jennifer Struthers Recruitment Administrator, Two Degrees Mobile

Results by the numbers

23hrs

It takes, on average, just 23 hours to turnaround references

46%

46% of references are completed outside traditional business hours

318

Two Degrees references now include, on average, 318 words per report

Industry-icon Industry Telecommunications
Employees-icon Company size 1000+
Location Icon Headquarters Auckland, New Zealand

The Xref solution

What drove you to switch from manual to automated reference checks?

In the past, our reference checks have always been done verbally, be it by our own in-house team or by an external provider.

When we were first made aware of the Xref solution, I have to admit we were a little skeptical about checks being conducted electronically. As we had always used a verbal approach we thought there was value in the opportunity to listen for cues in the language and words used by referees.

However, we were often finding it difficult to connect with referees and the checks were taking up significant time and resource. The speed and ease with which Xref would enable us to progress the process with candidates, and receive responses from referees, made it really stand out as a viable alternative to our existing approach. It was unlike anything we’d seen in the space before.

What was your brief for Xref?

With the delays we were facing, we needed Xref to streamline the process and, in particular, enable us to collect large volumes of references, during bulk customer care hiring periods, in a timely manner. 

What has been the outcome of using Xref?

The delays we were experiencing during reference checking were having a knock-on effect on our on-boarding and delaying our hiring schedules. Now, we are able to commence customer care intakes on time, every time.

As well as the speed and ease the platform offers, with Xref, we now find we are hiring better talent and making more confident hiring decisions than we have been able to in the past. We are also able to dedicate time that would previously have been spent calling and chasing referees for information, on more value-adding work.

A final advantage that we hadn’t considered before introducing Xref, is the fraud algorithm that provides the assurance we need to feel comfortable that we are speaking to the right person. We recently directly benefited from this feature, as we identified a supposed referee using the same IP address, device and browser as the candidate. This contact turned out to be the candidate trying to complete the reference check themselves.

Without Xref, we would have no way of knowing if the candidate is providing illegitimate information and contact details. That added assurance offers us peace of mind during hiring.

 

Why Xref?

Reduced Time-To-Hire

Return references in 24-36 hours with a mobile-friendly platform.

Powerful Reporting

Measure candidates against core competency requirements specific to the role.

Reference Fraud Protection

Receives notifications of suspicious activity with Xref’s multi-touch fraud algorithm.

Secure & Compliant

Have confidence in your compliance, knowing all data is encrypted and stored securely in the cloud.

Curious to know more about Xref?

Learn more about how Xref can make your job more simple

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