Westpac header

Customer Story


Industry-icon Industry Banking
Employees-icon Company size 10,000+
Location Icon Headquarters Australia

"For me, the most impressive piece of the tool is the time it's saving. It really is turning reference checks from days into hours."

- Adam Buxton - Talent Acquisition Strategy Manager


Results by the numbers


It takes, on average, just 22 hours to turnaround references


44% of references are completed outside traditional business hours


Westpac references now include, on average, 300 words per report

The Xref solution

Westpac started using Xref in 2012, in order to centralise reference checking practices across the organisation. Prior to introducing Xref, reference checking was consuming too much of the team's time and, as a result, it had become an expensive exercise.

Since adopting Xref, Adam and his team have enjoyed a dramatic reduction in the time taken to complete reference checks, as well as improved individual efficiency and an overall cost reduction for referencing across the business. The Xref solution has also given Westpac a legally-binding approval and consent process that takes place before referees provide a reference - a small element of the process that offers significant reassurance.

Using Xref, Westpac has:

  • Benefitted from a tailored service from the Xref team
  • Achieved significantly improved headcount efficiency
  • Reduced the risks of reference checking by centralising the process

Why Xref?

Reduced Time-To-Hire

Return references in 24-36 hours with a mobile-friendly platform.

Powerful Reporting

Measure candidates against core competency requirements specific to the role.

Reference Fraud Protection

Receive notifications of suspicious activity with Xref’s multi-touch fraud algorithm.

Secure & Compliant

Have confidence in your compliance, knowing all data is encrypted and stored securely in the cloud.

Curious to know more about Xref?

Learn more about how Xref can make your job more simple

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