"We've reduced reference turnaround time to an average of 22 hours"

Customer story: Westpac

Westpac’s Talent Acquisition Strategy Manager, Adam Buxton, discusses the improvements he’s seen in turnaround times and costs, headcount efficiency, and process centralisation, since introducing Xref.


Results by the numbers


It takes, on average, just 22 hours to turnaround references


44% of references are completed outside traditional business hours


Westpac references now include, on average, 300 words per report

The Xref solution

Westpac started using Xref in 2012, in order to centralise reference checking practices across the organisation. Prior to introducing Xref, reference checking was consuming too much of the team's time and, as a result, it had become an expensive exercise.

Since adopting Xref, Adam and his team have enjoyed a dramatic reduction in the time taken to complete reference checks, as well as improved individual efficiency and an overall cost reduction for referencing across the business. The Xref solution has also given Westpac a legally-binding approval and consent process that takes place before referees provide a reference - a small element of the process that offers significant reassurance.

Using Xref, Westpac has:

  • Benefitted from a tailored service from the Xref team
  • Achieved significantly improved headcount efficiency 
  • Reduced the risks of reference checking by centralising the process

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